Paint Me Like Return Policy
Return & Refund Policy
At Paint Me Like, we take pride in creating unique, custom paint-by-numbers kits from your cherished memories. Due to the personalized nature of our products, we have the following return and refund policy:
Custom Orders
- No Returns or Exchanges: Since each kit is custom-made to your specifications, we do not accept returns or exchanges unless the item arrives defective or incorrect.
- Defective or Incorrect Items: If you receive a product that is defective or does not match your order, please contact us within 14 days of receiving your kit. We will provide a replacement or issue a refund after reviewing the case.
Process for Defective or Incorrect Items
- Contact Us: Reach out to our support team at paintmelikeco@gmail.com with your order number, a description of the issue, and clear photos of the product.
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Resolution: Once we confirm the defect or error, we will either:
- Send a replacement kit free of charge, or
- Issue a full refund, depending on your preference.
Cancellation Policy
- Order Cancellations: You may cancel your order within 24 hours of placing it for a full refund. After this period, the order will be processed, and cancellation requests cannot be accepted.
Satisfaction Guarantee
We value your experience and strive to deliver high-quality products. If you have any concerns or questions, please reach out to us, and we’ll do our best to make it right.
For further assistance, please contact our customer service team at paintmelikeco@gmail.com.